My Cart 0
0

TOPOS OUTDOOR IS STILL ACCEPTING AND SHIPPING ALL ONLINE ORDERS. SEE OUR COVID-19 RESPONSE:

 

To Our Topos Outdoor Fam,

We hope this finds you safe and well. In response to the coronavirus, we’ve closed our office and showroom in Huntington Beach, California until further notice. But online ordering is still available and we will continue to ship bikes and include free standard ground shipping on all bike orders.

Note, we’ve relocated our staff to work remotely. There may be some delays in communication and response time. Please be patient with us as we adjust to the rapidly changing situation. Rest assured, we will continue to work diligently to fulfill and ship your orders. We are committed to supporting you and the cycling community during this uncertain time.

  • You can still shop with us: Our website is live and all shipping carriers, including UPS, FedEx, and USPS will continue to deliver packages.
  • Have your bike assembled and delivered: We will continue with our Assembled & Delivered service. Note, we’ve implemented special protocols to ensure best practices of social distancing and require wiping down of bikes for sanitation and disinfecting.
  • Our team is here to help: We will continue to provide you with exceptional customer service. Our support team is working remotely and ready to help with any and all questions. Email support@toposoutdoor.com or call us at 866-201-8702, Monday – Friday, 9 a.m. to 5 p.m. PST. Temporary schedule: 12:00 – 4:00 pm (PST)

We thank you for your patience and understanding during this extraordinary time. Please continue to follow federal, state, and local guidelines for remaining safe and healthy.

-Topos Outdoor Team

Support


Shipping

Processing

Please allow roughly 1 to 3 business days for order fulfillment, including orders with express shipping. Business days are Monday to Friday, excluding weekends and holidays. Orders submitted after hours and over the weekend will begin processing the next business day when business hours resume.

During peak season, we may require extra time to fulfill your order due to the heavy volume of orders.

Additional screening will be conducted if your billing and shipping addresses are not the same, or other reasons determined by our Customer Service Team to ensure your order is authorized.

Standard & Expedited Shipping

All orders are shipped from our Southern California warehouse, unless otherwise stated. Shipping confirmation with tracking will be emailed after your order fulfills.

Standard Ground ships with FedEx; occasionally, USPS and UPS. Transit time varies depending on the shipping address.

Oversized/Overweight Items such as frames and bikes must ship to a physical address and will not ship to a PO Box and APO/FPO.

FedEx 2-Day Delivery is Monday to Friday only, excluding weekends.

Signature Requirement

Generally, packages do not require signature at delivery. On select orders that are of high value or to a high risk area, we may include signature requirement to ensure a package is delivered securely and safely. The carrier may also require a signature at their discretion.

Your tracking will indicate whether a signature is required. We cannot remove signature requirement once your package is in transit.

Free Shipping Offers

No coupon code is required to receive free Standard Ground shipping on orders over $100. Merchandise total must be over $100 after any promotions or discounts are applied, and before any required shipping or tax surcharges are applied.

Applicable for Standard Ground shipping to contiguous 48 states. Not applicable to Alaska, Hawaii, Canada, and expedited shipping.

Overweight item surcharges still apply*. This offer may be changed at any time.

*Oversized / Overweight Items may include Bicycles, Frames, Wheels, Trainers and other large packaged items.

International Shipping

Currently, we only ship to customers within the US and Canada.

Canada shipments are via USPS International. Shipping turnaround varies due to Customs and final delivery with Canada Post.

A complete bike to Canada will be shipped in two separate boxes in order to fall within USPS dimensional regulations. Shipping confirmation will indicate two separate tracking numbers.

Shipping to Canada may be subject to Customs, Duties, Taxes, Import, and Brokerage Fees. Any applicable fees are the recipient's responsibility and may need to be paid upon delivery. We do not have any control of these fees nor Customs Agency.

Refused Shipping

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery will be assessed a fee to cover the return shipping charge. This fee will be passed along to the customer in the form of a deduction from the total credit due to the customer.


Pick Up at Warehouse

Pickup at Warehouse is a free shipping option that allows you to conveniently pickup your online order at this location:

5321 System Drive
Huntington Beach, CA 92649

Monday to Friday, 9:00 AM - 5:00 PM

Please allow roughly 1 to 3 business days for processing. Free assembly included with all complete bikes, unless requested otherwise. Allow 2 to 3 business days for the assembly process. A pickup confirmation will be emailed notifying that your order is ready.

For security, we require a valid photo I.D. (for example, driver's license) to match the receipt.


Assembled & Delivered

Delivered to your door and ready to ride!

For a flat rate of $125:

  1. Your bike will be shipped to a participating mechanic local to you.
  2. Our trusted mechanic will build and tune your bike. This activates full warranty.
  3. After assembly, our mechanic will contact you to schedule delivery to your address.
  4. Ride on!

Assembly turnaround depends on the mechanic's current workload. While we do not have control over the mechanic's schedule, typical assembly time is roughly 2 to 3 business days.

At this moment, Assembled and Delivered is only available in major metropolitan areas. Please contact Customer Service to check if this shipping option is available for your area.

Returns

Topos Outdoor aims to ensure that you are completely satisfied with your shopping experience. Just in case you change your mind, we gladly offer returns.

Please return your order in its original form (new, unused and undamaged, with original packaging and retail labels intact) within 30 days of receiving your order for a refund, less shipping costs. Customer is responsible for return shipping costs.

*All items marked 'Sale' and/or 'Clearance' are considered final sale and non-refundable. Topos Outdoor Gift Cards are Final Sale.*

ATTENTION: All orders with Free Shipping will be subject to fees. The initial shipping cost we incur to ship the order to you will be deducted from your refund. 

Repack carefully and include additional protective material if necessary. A professional packer is advised for larger packages such as a wheelset, frameset, complete bike, any product that is considered overweight/oversized. If repacked haphazardly, damage will occur while in transit, which will result in either a restock fee or refusal of the return.

Where to Send:

Topos Outdoor
Attn: Returns
5321 System Drive
Huntington Beach, CA 92649

Complete the Packing Slip and include it along with the return. If you do not have a packing slip available, you may download and print the RMA Form by hitting the button below:

RMA FORM

A thorough inspection is performed on all returns. This review process is about 1 to 3 business days. A return confirmation will be emailed with your refund result. Once a refund is issued, it may take up to 10 days for the refund to reflect on your billing statement.

PLEASE NOTE: Returns under the Assembled and Deliver program are subject to restocking fees. The Assemble and Deliver fee is non-refundable if the order has been assembled by our mechanic.


Warranty

Something happened? No worries! All claims are evaluated with the manufacturer of the item to determine the best course of action and get you serviced to the best of our ability.

To start a warranty claim, the original owner must email our Warranty Team at support@toposoutdoor.com. We want to make this a smooth process for you and help you in a timely manner, so please include the following:

  1. Order Number (to confirm date of purchase and determine if the item is still under the manufacturer’s warranty time limit)
  2. Detailed description
  3. Photographs or video
  4. If the item is a bike or frame, include the serial number
  5. If built at a bike shop, provide the assembly receipt

To activate full warranty, we encourage you to have your bike professionally assembled at a bike shop. Obtain an assembly receipt as proof of professional installation. If you choose to build on your own, warranty is limited. Limited warranty only covers factory defects on only frame and fork and does not apply to user error.

Warranty does not apply to the following:

  • Any part of a product that has been altered, repaired, or misused
  • Aftermarket parts that are not original to the bike
  • Damage from unintended style of riding, abuse, neglect, accident, and racing
  • Deterioration of the paint, appearance of the product; rust/corrosion due to environmental effects
  • Wear and tear of any product (including but not limited to - saddles, grips, tires, tubes, cables, brake pads, chains) that naturally and inevitably occurs as a result of normal riding
  • Failure to provide regular maintenance of any product

Serial Number

All bikes are engraved with a serial number under the frame, stamped on the bottom bracket shell. We do not save serial numbers for any order. It is the bicycle owner's responsibility to record the serial of their own bike.

We recommend registering your bike on the National Bike Registry to protect your investment and reduce the loss from bicycle theft.

Bike got stolen? Sorry bud, but this unfortunate incident is not covered by warranty. Please file a police report with your local law enforcement, which requires your bike's serial number.

Pro-tips!

 

  • Tighten your lockrings, cranks, pedals, etc. before and after every ride.
  • Stripped threads, cranks, pedals, etc. are due to those parts not being tightened enough by the rider and are not covered by warranty.
  • Check tension of all nuts and bolts. Loose or over-tightened bolts can lead to component damage or failure.
  • Tire pressure must be inflated to the recommended PSI, located on the sidewall of the tire. Having the right amount of air pressure helps prevent flats. Pump after every ride/week.
  • Brakes are adjusted properly and secure. Squeeze brakes to ensure they are grabbing.

Coupon Code Eligibility

25BUCKS

Take $25 off select eligible merchandise. Apply at secure checkout. Valid on select complete bikes and frames over $250.

Sale and clearance products are not eligible. Other exclusions may apply.

View Eligible Products

50BUCKS

Take $50 off select eligible merchandise. Apply at secure checkout. Valid on select complete bikes and frames over $500.

Sale and clearance products are not eligible. Other exclusions may apply.

View Eligible Products

100BUCKS

Take $100 off select eligible merchandise. Apply at secure checkout. Valid on select complete bikes and frames over $1000.

Sale and clearance products are not eligible. Other exclusions may apply.

View Eligible Products

Gift Cards

Gift cards are redeemable only at ToposOutdoor.com and delivered digitally via e-mail. Physical gift cards are not available at this time.

Checking your balance: If a gift card is attached to your ToposOutdoor.com customer account, then you can check the balance through the link provided in the original purchase email notification. Otherwise, please contact our customer support team with your gift card # and they will be able to provide you the balance of your card.

Shop Gift Cards

Price Match Guarantee

Our Price Match Guarantee allows you to shop with confidence and takes out the worry of getting the best price for your purchase. We will match our competitors’ advertised prices on items that are currently available. We will also gladly match prices on closeout and sale items as long as the products are the same model, year, and are still available.

Topos Outdoor will only honor advertised prices from other authorized dealers and retailers.

We require the following information to accurately and quickly help us review your Price Match Request:

  1. Your full name and email address
  2. Web page - Send us the exact url page of the product you wish to match
  3. Price to match - Let us know the price that you want us to match
  4. Your zip code - Sometimes dealers will have shipping exclusions and this info helps us determine the dealer's shipping rules

We do not price match out of stock, auction sites, dealers outside the USA or used items. By checking all of these boxes it helps you understand our policy.

Each Price Match Request is subject to verification. Price matching will delay processing and shipment of your order.